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Showing posts with label Charts. Show all posts
Showing posts with label Charts. Show all posts

Saturday, October 11, 2014

OBIEE 11g Graphs Do not display after applying patch on 11.1.1.6.x

I have applied patch bundle 11.1.1.6.5 on my OBIEE 11.1.1.6.0. After applying the patch, I have noticed that none of my graphs/charts are displayed on the browser. I have deleted the browser cache and cookies, but still not displaying.

After referring the oracle support, I have did the following to resolve the issue.

We have customization for custom skins and styles in custom directory, so we did the below section first.

Section 1 Copy BIChart.swf  file to custom directory


1. Copied the BIChart.swf file from ORACLE_BI_HOME'bifoundation\web\app\res\sk_blafp\dvt directory to our custom directory

Custom directory located at <MW_HOME>/Oracle_BI/bifoundation/OracleBIPresentationServiceComponent/coreapplication_obips1/analyticsRes/<custom_dir>/dvt

2. Stop and Restart the BI Presentation Service components

cd <INSTANCE_HOME>/bin
opmnctl stopproc ias-component=coreapplication_obips1

opmnctl startproc ias-component=coreapplication_obips1

Section 2 Clear the managed server temporary files

1. Stop the Services
2. backup $DOMAIN_HOME/servers/bi_server1/tmp
3. cd $DOMAIN_HOME/servers/bi_server1/tmp
4. rm -rf * (including the hidden .internal directory)
5. Start the services

Now, open the browser and clear the cache and cookies.
Login to the analytics dashboard. If graphs/charts not visible, refresh the page by pressing ctrl+F5 (On Internet Explorer)

This should resolve the issue.